InterWeave Smart Solutions are designed to run to operate in a very efficient and streamlined manner, but a Smart Process will deliver a Smart Solution.
Welcome to InterWeave Services SmartSupport
SmartSupport Success Plans
Our support services include different plans so you can select the level of service that’s right for your company. All our plans are designed to accelerate user adoption, increase productivity, and maximize your InterWeave ROI.
Every InterWeave customer gets a SMARTStandard Success Plan for online support and training. Our SMARTStandard Plan, included with each license, provides:
- Access to our “Getting Started” online course catalog
- Online assistance through knowledge articles and community resources
- Online case submission
- Standard 2-business-day response
SMARTStandard is for companies that need standard guidance in getting started with InterWeave. If you need a faster response, 24×7 support coverage, and a comprehensive training solution, we recommend our SMARTPlus Support Plans.
SmartPLUS Support Plans
Our most successful customers take advantage of SMARTPlus Plan to achieve an 80% higher return on their InterWeave investment.
Maximize ROI with InterWeave Resources
Benefit from InterWeave’s best practices to accelerate usage and adoption. Drive business value with an assigned success resource (for 200+ CRM users) delivering personalized reviews and recommendations.
Ensure business continuity and minimize risk
Get support when you need it. Whether you have how-to questions, technical issues, or need configuration support, we give you fast, expert answers.
- 1-hour initial response for critical issues
- Priority access to our most skilled technical resources
- Troubleshooting and Solutions reviews to help you streamline your integration Solution
Drive user adoption and business productivity
Quickly train your entire team on InterWeave: They will get the expertise they need, right when they need it.
- Unlimited access to our Online Training Courses for all roles
- Training plans and role-based learning paths
- Customizable training templates for you to customize and deliver in your preferred format
Extend your team with SMARTPlus+Success Plan. You get all the benefits of SMARTPlus solutions and administration services. Rest assured knowing our certified experts are here to help you maintain your InterWeave solution.
The SMARTPLUS+Success Plan includes all the benefits of SMARTPlus, and:
- Solution and Administration services: we provide administration services for ongoing solutions support
- Access to our Solutions team: Your internal InterWeave Solutions specialist will work with our team of certified experts to update your InterWeave configuration
Mission Critical Success
For large enterprises running mission-critical processes and applications, maintaining business continuity is essential to your operations. Mission Critical Success gives you peace of mind by helping you ensure your business continuity, proactively prevent issues, and maximize your InterWeave technology investment.
- Direct access to qualified support specialists: A global team of technical experts who understand your business
- Fast response to critical issues: 15-minute initial response on severity 1 issues
- Personalized action plan on critical issues: Customer bridge staffed by specialists and 30-minute updates
- Proactive monitoring: Remote org limits monitoring, trend analysis, governance, and management
- Advanced solution support: InterWeave Best Practices and Configuration troubleshooting
To Compare the SmartSupport Models:
For a quick quote or an integration demo: call (203) 274-5226 or email us at firstname.lastname@example.org.